As a patient at SCCH, we want you to be well informed, participate in your treatment choices and communicate openly with your healthcare team.
As a Patient / Guardian, we want you to know your rights as well as your responsibilities during your visit, or stay in the hospital.
- You have the right to receive consideration, respectful and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, or disabilities.
- You have the right to be addressed by your proper name and to be introduced formally to your treating doctors, nurses, and other healthcare team members involved in your care.
- You have the right to confidentiality during all the communication such as case discussions, examination, treatment, and records about your care unless the law permits disclosure.
- You have the right to be educated on risks, benefits, expected treatment outcomes and possible complications to enable you to make informed decisions, and involve you in the care planning and delivery process.
- You have the right to give written informed consent before any non-emergency procedure, blood and blood product transfusion, any invasive procedure, high-risk procedure, or before any treatment.
- You have the right to be notified about pain and pain relief measures and to actively participate in your pain management plan.
- You have the right to be free from restraints unless physicians authorize it for a limited time to protect your & others safety.
- You & your visitors have the right to protection from physical abuse & neglect by any of our staff members.
- You or your authorized family members have the right to refuse treatment, to the extent permitted by law and to be advised of the medical consequences of your refusal. If you choose to leave the hospital against the advice of your Doctor, the Hospital and the Doctor will not be responsible for any medical consequences that may occur.
- You have the right to receive information about follow-up care that may be needed after you are discharged from the hospital.
- You & your authorized family members have the right to request access and receive a copy of their clinical records according to the hospital policy.
- You have the right to receive detail about information about the expected cost and your hospital charges.
- You have the right to observe & respect your cultural and spiritual beliefs as per the hospital policy.
- You have the right to refuse to participate in the research activities and without your written consent such activities will not be initiated by the hospital staff.
- You are expected to provide complete and accurate information, inducing your full name, address, home telephone number, date of birth, and the employer's name wherever it is required.
- You are expected to present complete and accurate information about your health including present condition, past illness, hospital stays, medicine, vitamins, herbal products, or any other matter concerned with your health.
- You are expected to be punctual for your appointments & inform the hospital or the doctor if you are not able to keep up with the appointed time.
- You are expected to comply with your doctor’s treatment plan & have realistic expectations from the doctor and his treatment.
- You are responsible to inform the doctor about any difficulty in understanding any part of the treatment or any challenges in complying with the treatment.
- You are expected to actively participate in your pain management plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
- You are expected to display intent to participate intelligently in your medical care by actively involving yourself in the prescribed do-at-home activities.
- You are responsible for all the belongings that you bring along in the hospital.
- You are requested to leave your valuable items like jewellery etc at home and bring only daily essential items to the hospital such as toiletries, bathroom footwear, for your personal use.
- You are expected to treat all hospital staff, other patients and visitors with courtesy and respect.
- You are expected to abide by all hospital rules and safety regulations.
- Please be considerate of noise levels & speak softly.
- You have the right to voice your concerns about the care or services you receive.
- Do not pay any kind of tips or gratuity to any staff.